When it comes to breaking down the anatomy of establishing a new customer, there are two major components involved. The first piece of the puzzle is this: you have to sell yourself. They have never done business with you prior so confidence has not yet at that point been established. You have to try and convince them that you are going to be the most qualified to do the job. This means that you are going to give them the best overall value for their money. It also means that they have to believe that you are going to be able to get their job completed when they need it. It also means that they have to be convinced that the order is going to look great when the job is completed and if there are any complications, you are going to be able to deal with it in a timely manner.
Second part of that equation is trying to make them a repeat customer. One of the advantages that we have over a lot of other industries is that every time the season changes we get busy. The reason for this is that they switch from short sleeve T-shirts to long sleeve apparel. When it comes time that they eventually need more, you do not have to sell them on yourself because they are already convinced that you are going to do a good job for them and your more than capable based on your initial performance when they placed their first order.
We are a St Louis based digital t-shirt printing and custom embroidery company who prides itself in being able to get the bulk of our overall business from repeat customers and great referrals. One of the keys to our success is establishing a strict protocol of checks and balances that ensures that you’re going to be very well pleased with the finished product before you ever go to open up the box. We would encourage you to read all of our reviews as each one is legitimate. All these great reviews didn’t happen by accident. They are attributed to a combination of great service in addition to excellent communication throughout the production process from start to finish followed by a superior finished product that was process with excellence.