Leave a message after the beep

October 6, 2017

When it comes to figuring out which St. Louis T-shirt printing company that you want to work with, the choices can be almost overwhelming. Let’s just give them all the benefit of the doubt. In the event they have been in business for at least 20 years and they are good at what they do, if they haven’t figured it out by now then most likely they never will. The very fact that they have been in operation for that length of time will lend itself to at least some credibility and that they are capable of putting out a decent product. That being said, there is a lot more to providing excellent custom screen printing and embroidery than just being able to put out a decent product.

If I was to point out one specific quality that sets our specific St. Louis digital T-shirt printing company apart from all of the other competition is the fact that we excel when it comes to great customer service. There is a great example of this. If you were to call some of our local competitors, I’m sure you would find the overwhelming majority do not even answer their telephone. You’re going to have to leave a message with either an answering service or at the very least a voice mail. That should tell you a lot right from the start. If they don’t answer their phone when they think that you are a potential customer, then how much more unlikely are they to receive your call if there is a potential problem.

Many of our jobs are time sensitive. It’s not uncommon that many people procrastinate and they’ll give us adequate lead time which is normally two weeks as an industry standard. A lot of our clientele uses their custom tee shirts for an out of town event such as conventions and meetings and therefore have to be shipped out of state. This can take up to an additional 3 to 4 days in addition to the time it takes to order the blank apparel, as well as process the order. The reason that I bring this up is that in the event that there is a last minute change in sizes or in the artwork itself, every minute that goes by where a message is not retrieved is time wasted. In fact, a lot of companies in our industry do not even work on the weekends. So in the event that you might have left your message at three o’clock on a Friday afternoon, it might sit there for up to three days before it is eventually retrieved on Monday. By this time it is often too late, because you are working with a very small window of time. In other words, communication is paramount, and being able to actually talk to somebody that is a real person is huge especially during the production process when it comes to time sensitive orders that need to be turned quickly, especially when there is not much time to work with in the first place.

Please remember us when you’re looking for a St. Louis embroidery company that can also cater to all your digital T-shirt and screen printing requirements.